Harvard Business Review
You Need Two Leadership Gears
Meeting Overload is a Fixable Problem
What Design Thinking Is Doing for the San Francisco Opera
Better Service, Faster: A Design Thinking Case Study
This Harvard Business Review piece that I wrote with David Hoyt describes an intervention that a pair of Stanford students in one of my classes made in a social service agency to serve clients in ways that were less frustrating, more dignified, and more efficient. The students used multiple ... Continue Reading »
