LinkedIn Influencer
Strategic Friction and Frustration: When Labor Leads to Love
Rhythms and Red Flags: How Restaurateurs Craig and Annie Stoll Prevent Friction and Frustration For Employees and Customers
The 100,000 Homes Campaign: A Model for Scaling Up Excellence
This is a true story that more people ought to hear. It contains numerous lessons for any leader, organization, or social movement about how to spread something good from the few to the many. It affirms my faith in humanity. And it just might do the same for you. ... Continue Reading »
Warning: assholes ahead. How to avoid working with jerks
Rule Nazis and Other Petty Tyrants: The Toxic Blend of Influence Without Prestige
This Linkedin piece draws on ideas from the Friction Podcast and The Asshole Survival Guide about people in organizations who take sick satisfaction from wielding power or interpreting rules and policies in narrow ways that undermine progress and drive their colleagues and customers crazy. ... Continue Reading »